Refund Policy
Last updated: April 2026
Our Promise
We want you to feel confident trying Dual Subtitles. If something is not working as expected, we will help quickly and review refund eligibility fairly.
Eligibility Window
You can request a refund within 14 days of your initial purchase or first renewal. We may decline requests that are abusive or duplicate.
How to Request
Send your request to:
Include:
- Your order number or billing email
- Approximate purchase date
- A short description of the issue
Processing Timeline
If approved, refunds are typically processed within 5-10 business days and returned to the original payment method.
Requests After 14 Days
Requests submitted after 14 days may still be reviewed case-by-case for exceptional technical or billing issues.
Contact Us
If you have any questions about our refund policy, please contact us at support@fastit.cc.